Job openings for Technical Support Manager in Nashik

Role Summary;
The Technical Support Manager will be responsible for leading the technical service and
support function for customers, distributors, and internal teams. This role ensures quick
resolution of product issues, preventive maintenance support, troubleshooting, and
coordination with production and quality departments to continuously improve product
performance.
Key Responsibilities
• Respond to customer queries via phone, email, and onsite visits (when required).
• Diagnose and troubleshoot mechanical / electrical / product-related issues.
• Guide customers through installation, operation, and basic maintenance procedures.
• Coordinate with internal service/production teams to resolve issues efficiently.
• Register service requests, log complaints, track pending calls, and ensure timely
closure.
• Provide after-sales support including warranty claims and spare part requests.
• Maintain daily/weekly service reports and customer feedback records.
• Train customers and distributors on product usage and safety practices.
• Communicate recurring issues to R&D/production team for product improvement.
• Maintain strong relationships with dealers, distributors, and end customers.
Required Skills & Qualifications:
• Diploma / BE in Mechanical / Electrical / Electronics / Mechatronics (preferred).
• 2–6 years of experience in technical support / after-sales service / customer support
in manufacturing or industrial products.
• Strong troubleshooting, problem-solving, and analytical skills.
• Good communication skills in English and local language.
• Ability to handle customer escalations with patience and professionalism.
• Willing to travel to customer sites when needed.
Personal Attributes
• Customer-first mindset
• Strong leadership and mentoring ability
• Analytical approach to problem-solving
• Ability to handle pressure and manage escalations professionally